If something isn't working the way it should, or you have a question you can't find the answer to, we want to hear from you. The contact details for reaching our support team are listed on this page — please use whichever channel suits you best.

Every message we receive is handled by a member of our support team who has the authority to look into your account, review transaction records, investigate technical issues, and apply corrections where something has gone wrong. You don't need to be escalated through layers of staff for most queries — the person reading your message can act on it directly.

Help us help you in one exchange

The quickest way to get your issue resolved without unnecessary back-and-forth is to include a few key details when you first write to us. Let us know the username or email address registered to your account, a clear description of what happened and when, and — if it relates to a payment — the amount involved and the method you used. If you're seeing an error on screen, a brief description of what it says is useful. The more context you give us upfront, the less likely we are to need to come back to you with follow-up questions before we can act.

Once your message reaches us, it is logged and assigned to a team member. You'll receive a confirmation that we've received it, and we'll work through it in the order it arrives. If we need anything further from you, we'll ask in a single reply rather than sending multiple requests.

Responsible gambling and formal complaints

If you need to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us directly and state clearly what you need. These requests are treated as a priority and are not subject to the same queue as general queries. We take our obligations here seriously, and once a self-exclusion request is confirmed, it is processed without delay. If you're unsure which option is right for your situation, tell us what you're experiencing and we'll talk you through what's available.

If you feel your complaint hasn't been resolved to your satisfaction after going through our standard support process, you have the right to escalate it formally. Let us know in writing that you wish to raise a formal complaint, and it will be reviewed at a senior level. Should that process still not resolve things to your satisfaction, you may refer the matter to the relevant external dispute resolution body — details of which are available in our Terms and Conditions.

One final but important point: we will never ask you to share your password, your full card number, or any security code via email or chat. If you ever receive a message claiming to be from us that asks for this kind of information, do not respond to it — contact us through the official channels on this page and let us know immediately.